On this page we provide answers to the most common questions we receive. If your question doesn’t appear below, please feel free to contact Runel Enterprises Ltd directly for additional information.

 

Do you have a minimum order?
We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.

 

What forms of payment do you accept?
We accept PayPal only at this time.

 

If I place an order with your company, when should I expect to receive it?

If you place your order by 12:00 pm local time Monday through Friday your order will ship the next day. If you place an order on Saturday or Sunday, your order will be shipped on Tuesday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday. All local orders will be ship via TTPost and received within 1-2 business days. 

 

If I place an order with your company, when should I expect to pick up?

If you place your order before 12:00 pm local time Monday through Friday your order will ready for pick up the next day after 12:00 pm local time. If you place an order on Saturday or Sunday, your order will be ready for pick up Tuesday 8:00 am local time.

 

Which Holidays does Runel Enterprises Ltd observe?

We at Runel Enterprises Ltd observe the following holidays and will be closed on these days: 

New Year’s Day

Carnival Monday

Carnival Tuesday

Spiritual Baptist Liberation Day

Good Friday

Easter Monday

Indian Arrival Day

Labor Day

Corpus Cristi Day

Emancipation Day

Independence Day

Eid-ul-Fitr

Republic Day

Divali Day

Christmas Day

Boxing Day

TTPost will not be picking up or delivering on the above listed holidays.

 

Is the merchandise on the website in stock?
We strive to have all items in stock and available to ship on all orders placed before 12pm local time.

 

 

Where is Runel Enterprises Ltd located?
Currently we have only one (1) location

#82 Erin Road, Siparia, South Trinidad W.I.

 

Do you have a showroom where I can see the merchandise?
Our showroom is located at our #82 Erin Road, Siparia, Trinidad. Inside our showroom you will be able to see merchandise as well as place orders for pickup. Our showroom is open from 8:00am-5:00pm Monday through Friday, Saturday from 8:00am-3:00pm. We are open on Sunday 8:30am – 12pm.

 

What is the best way to contact Runel Enterprises Ltd?
You may contact customer service at 868-288-1196. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 8:00am-5:00pm Monday through Friday, Saturday from 8:00am-2:00pm and closed Sunday.

 

What is your return policy?
We have a no hassle return policy. We do not require authorization for returned merchandise. If you receive your merchandise and decide that you would like to return it, you may do so with any carrier of your choice. **All merchandise should be returned with copy of invoice and item in original packaging and labels within seven (7) days from date of invoice.

 

 

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